Companies who have the best service outperform their peers by 10X
Service is not a low paying function like many think. Service is a philosophy that should permeate every aspect of your company-from how you think, how you work, to what you sell. Providing service is why you are in business. Companies who have a "service mentality" hard wired into their operations are growing faster than those that do not.
Mental Mojo was founded after we wrote the book, "A Way Out: the Hidden Fortune of Service." Our focus is to address the root cause of your growth challenges and opportunities by helping you build a "service mentality" into everything you do. The impacts will help improve innovation, employee morale, customer satisfaction, healthcare costs, and the big enchilada-financial growth.
Time is running out! If you don't make changes to how you serve and engage your employees, suppliers, and customers you will lose them to some other company who will make them a priority. The result will be high employee attrition, poor product and service quality, and substantial customer churn- all resulting in lost sales and poor profit margins.
Today's business environment is the most challenging of our lifetimes. The impact of a global pandemic has upended several industries from retail, auto, travel and entertainment, and many other industries. The effects will be long lasting, and potentially crippling. At the same time, companies facing these challenges are suffering from the inertia of success-they keep focused on doing things the same way they've done before because it produced results in the past. It's a recipe for failure.
A "service mentality" is the answer to help you survive and thrive in any economic situation. Dedicated focus on service will help you find and serve evolving customer needs, improve customer satisfaction and retention, boost the morale of your employees, and improve your operating margins. We have plenty of research to back up our claims, too. All you need to do is read our new book, "A Way Out: The Hidden Fortune of Service."
If you believe in the service imperative, then you now face the challenge of doing something about it. Your first task is to figure out your mojo. That is, you need to assess your company's service mentality so you know where you stand. Once you know, then you need to get busy doing something about it. Fortunately, you don't have to do it alone!
What does Mental Mojo provide?
Mental Mojo was developed to help companies like yours. We have the strategies and programs to help you assess, develop, and monitor your service mentality against hard metrics like financial growth! We start out by helping you to assess your service orientation through a series of online assessments. We analyze the results and then develop a training program to help improve service, at all levels of the organization. Then, we focus on measuring the impact of our programs.
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