Mental Mojo Training

Our program is based on the book, "A Way Out" The Hidden Fortune of Service." It is focused  first and foremost on tackling the main issue of organizational and personal change-finding a reason and an incentive to do it. 

Your associates will will learn that the real benefit of a "service mentality" is not just about improving "customer service." They will learn that a service mentality is really to improve their personal and professional lives financially, physically, and emotionally-this in turn will benefit your company. This will give them a "why" (i.e. creating new values).

We follow our "finding your why" with learning modules meant to  improve your associates ability to spot and serve needs-the lifeblood of a healthy business, and not something you can turn on and off. This is where you unleash the power of your entire company to find solutions to survive and thrive. Turning every associate into a potential source of new business opportunities from their efforts to spot and serve customer needs (i.e. instilling corporate-wide beliefs).

Finally, we focus on skills to improve engagement (i.e. giving you norms) that will improve cooperation and service inside and outside your company.