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    • Home
    • About Us
    • The Book
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    • Mental Mojo in Doses
    • Research
    • Contact Us
    • Meet the Team
    • Blog
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  • Home
  • About Us
  • The Book
  • Mental Mojo Assessments
  • Mental Mojo Training
  • Mental Mojo in Doses
  • Research
  • Contact Us
  • Meet the Team
  • Blog
  • Press

Mental Mojo Training

The Service Imperative

Training a company to adopt the "service mentality" is a cultural and logistical challenge. We're here to help you meet the challenge by tackling the main issue you face-helping your associates find their "why" in a virtual-training environment. 

Find out more

Let's Improve Your Mental Mojo!

Overview

Our program is based on the book, "A Way Out" The Hidden Fortune of Service." It is focused  first and foremost on tackling the main issue of organizational and personal change-finding a reason and an incentive to do it. 


Your associates will will learn that the real benefit of a "service mentality" is not just about improving "customer service." They will learn that a service mentality is really to improve their personal and professional lives financially, physically, and emotionally-this in turn will benefit your company. This will give them a "why" (i.e. creating new values).


We follow our "finding your why" with learning modules meant to  improve your associates ability to spot and serve needs-the lifeblood of a healthy business, and not something you can turn on and off. This is where you unleash the power of your entire company to find solutions to survive and thrive. Turning every associate into a potential source of new business opportunities from their efforts to spot and serve customer needs (i.e. instilling corporate-wide beliefs).


Finally, we focus on skills to improve engagement (i.e. giving you norms) that will improve cooperation and service inside and outside your company. 

Mental Mojo Academy

Week 1 - Develop your personal why

Grounding on what it takes to be successful

Learn the success formula

Module 1

Get clear on the essence of what will make you successful

Improve your physical wellbeing

Module 2

Learning how service can help improve your overall health

The do-good feel-good phenomenon

Module 3

Take control of your emotional state by serving others


Week 2 - Change your perspective

Reframe your mental map

Using psychology to build relationships

Module 4

Leverage the psychology of giving to build good will

The hidden value system that destroys

Module 5

Identify latent value-system strangling your chances for success

Adjusting your customer lens

Module 6

Building your perspective on who your customers are


Week 3 - Learn to spot service opportunities

Learning to identify and serve customer needs

Re-engineering your mind

Module 7

Condition your mind to spot service opportunities

Get on your billionaire vision

Module 8

Learn to identify lucrative service opportunities

Two questions for the great ones

Module 9

Emulate successful service strategies that get results


Week 4 - Develop yourself as a product

Develop a winning approach to serve customers

The "You Brand"

Module 10

Why it's important to build your own personal brand

Talk your way in

Module 11

Learn how to navigate differences in intercultural communication

The power of a smile

Module 12

Using a smile to improve how you and others feel


Week 5 - Learn to deliver great experiences

Building invaluable customer experiences

Get in rapport

Module 13

Learn the techniques that improve your ability to get in rapport

Become the feel-good doctor

Module 14

Taking control of how people feel about you

Handling irate people with care

Module 15

Turning irate customers into advocates

Copyright © 2021 IgnitionPoint, LLC - All Rights Reserved.

  • Home
  • About Us
  • The Book
  • Mental Mojo Assessments
  • Mental Mojo Training
  • Mental Mojo in Doses
  • Research
  • Contact Us
  • Meet the Team
  • Blog

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