Training a company to adopt the "service mentality" is a cultural and logistical challenge. We're here to help you meet the challenge by tackling the main issue you face-helping your associates find their "why" in a virtual-training environment.
Our program is based on the book, "A Way Out" The Hidden Fortune of Service." It is focused first and foremost on tackling the main issue of organizational and personal change-finding a reason and an incentive to do it.
Your associates will will learn that the real benefit of a "service mentality" is not just about improving "customer service." They will learn that a service mentality is really to improve their personal and professional lives financially, physically, and emotionally-this in turn will benefit your company. This will give them a "why" (i.e. creating new values).
We follow our "finding your why" with learning modules meant to improve your associates ability to spot and serve needs-the lifeblood of a healthy business, and not something you can turn on and off. This is where you unleash the power of your entire company to find solutions to survive and thrive. Turning every associate into a potential source of new business opportunities from their efforts to spot and serve customer needs (i.e. instilling corporate-wide beliefs).
Finally, we focus on skills to improve engagement (i.e. giving you norms) that will improve cooperation and service inside and outside your company.
Grounding on what it takes to be successful
Get clear on the essence of what will make you successful
Learning how service can help improve your overall health
Take control of your emotional state by serving others
Reframe your mental map
Leverage the psychology of giving to build good will
Identify latent value-system strangling your chances for success
Building your perspective on who your customers are
Learning to identify and serve customer needs
Condition your mind to spot service opportunities
Learn to identify lucrative service opportunities
Emulate successful service strategies that get results
Develop a winning approach to serve customers
Why it's important to build your own personal brand
Learn how to navigate differences in intercultural communication
Using a smile to improve how you and others feel
Building invaluable customer experiences
Learn the techniques that improve your ability to get in rapport
Taking control of how people feel about you
Turning irate customers into advocates